Help Center

After the order's cancellation period of 24 hours has passed, your special piece will then goes through the designing process

Tracking Your Order:

If you haven’t received a shipping notification, it means your order is still in production.

Shipping Notification:

We'll send you a Shipping Confirmation email with your tracking details once your product is on its way..

Late Package:

If your order delivery deadline has passed and you still haven't received your package, we suggest you try the following (it's worked for other customers in the past:

• As this is a normal occurrence, check with other members of your household to see if they have received the package.
• Make sure the shipping information on your Order Confirmation is accurate.
• Ask your nearest post office if they can provide some more details about your package's whereabouts, and make sure you have your tracking number handy.
• Check with your doorman, your garage, or a side door (if applicable). The postal service occasionally leaves orders there.

Lost package:

If you believe that your package is lost in transit, please send us an email with your order number and we will handle it for you.

If you receive a wrong item in your order, please let us know as soon as possible so that we can solve this issue right away.

Make sure to check order details to ensure that the order was placed correctly with the personalization that you chose. Then contact us with your order number and a photo of the incorrect item. We’ll send you a replacement as fast as we can.

We want to assist you and send out a new chain to you!

Please contact our Customer Service Team with:

• Your Order ID number
• A picture of the damaged chain
• A description of the damage
• The chain size you want

It is required to send a picture of the damaged chain for us to determine how to proceed.

We'll get back to you as soon as we can to discuss the next steps. Your replacement will be shipped within the time frame for the standard shipping method.

If the address contains a typo, the order will most likely be returned to us. Once it does, we'll be able to quickly change your shipping address and resend it to you.. Please contact us with the following details:

• Name (including street, number, apt number, or PO Box)
• City
• Zip code
• State
• Country

You can check if the shipment has been returned to us using your tracking number.

Unfortunately, sometimes orders go missing in the mail and are not returned to us. If this occurs, for a 30% restocking charge, we will reorder your item and ship it to the correct address.

We understand how eagerly you are waiting for your order . We're excited for you to get it, too! Rest assured that we're working tirelessly to get you your unique and special piece as soon as possible.

After the first 24 hours (Cancellation Period) of your order have passed, the production process of your one-of-a-kind piece will begin.

Logistics for Personalized Items (Step by Step):

1. Order is placed and order confirmation receipt will be emailed and/or texted to you.
2. Order processing begins (24 hours, edits & cancellations can be done during this  period).
3. Our designers will then begin designing, electroplating, polishing and testing all the items in your order.
4. Your items will then be shipped to the shipping address provided by you .
5. Your tracking details will be updated and you will receive an email/text stating that your order is ready and is being shipped. (Please allow 1-2 Business Days for the courier to update the tracking status)
6.  Shipping is absolutely Free if order total is less than Cad$40. For orders over 40$, shipping charges are $3.99 for Standard shipping and $7.99 for Expedited shipping.